End User License Agreement

1. License Grant

Subject to the terms of this EULA and the underlying subscription agreement, RocketDocs grants the customer a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for the customer’s internal business purposes during the subscription term.

2. License Restrictions

• No reverse engineering, decompilation, or disassembly except as expressly permitted by applicable law
• No modification, adaptation, or creation of derivative works
• No use to develop a competing product or service
• No removal of proprietary notices, trademarks, or labels
• No use that violates applicable laws, regulations, or third-party rights
• No use exceeding the licensed seats, content volume, or modules specified in the subscription agreement
• No transfer, sublicense, lease, or sale of access to the Services to third parties without explicit authorization

3. Customer Content

Customer retains ownership of all content, data, and materials uploaded to or generated through the Services ("Customer Content"). The customer grants RocketDocs a limited license to host, process, transmit, and display Customer Content solely as necessary to operate the Services on the customer’s behalf.

4. AI and Automated Processing

AI-specific provisions reflect RocketDocs private AI architecture.

• Astro generative AI: generates content based on the customer’s approved knowledge base; runs on Llama 3.1 hosted privately inside the RocketDocs environment
• Customer data and AI training: customer data is not used to train RocketDocs AI models without explicit authorization
• AI-generated content: customer is responsible for reviewing, validating, and approving AI-generated content before use
• AI accuracy: RocketDocs does not warrant that AI-generated content will be free from errors or appropriate for all use cases

5. Intellectual Property

• RocketDocs Services, software, documentation, and underlying technology are and remain the exclusive property of RocketDocs
• Customer Content remains the exclusive property of the customer
• No transfer of intellectual property occurs except as explicitly stated in this EULA or the subscription agreement

6. Updates and Support

• Updates: included in active subscriptions, delivered automatically through the cloud-hosted Services
• New features: included in active subscriptions where they are part of the licensed modules
• Support: detailed in the subscription agreement and SLA, varies by support tier
• Major version changes: communicated in advance with appropriate transition support

7. Confidentiality

Each party will protect the other party’s confidential information with at least the same degree of care it uses to protect its own confidential information of similar nature, but in no event less than reasonable care. Confidential information includes Customer Content, RocketDocs proprietary information, and business information shared during the relationship.

8. Data Protection

Data protection is governed by the Privacy Policy and any applicable Data Processing Addendum (DPA), incorporated into this EULA by reference. RocketDocs maintains SOC 2 Type II and ISO 27001 certifications and applies AES-256 encryption at rest and TLS 1.2 or higher in transit.

9. Term and Termination

• Term: this EULA remains in effect for the duration of the active subscription
• Termination for cause: either party may terminate for material breach with appropriate cure period
• Effect of termination: license immediately ceases; Customer Content returned per the subscription agreement and Privacy Policy

10. Warranties and Disclaimers

• Limited warranties: RocketDocs warrants that the Services will perform substantially in accordance with documentation
• Disclaimers: except as expressly stated, the Services are provided as-is; RocketDocs disclaims all implied warranties subject to applicable law
• AI-specific disclaimers: AI-generated content requires human review; RocketDocs does not warrant AI accuracy

11. Limitation of Liability

To the maximum extent permitted by applicable law, RocketDocs liability under this EULA is limited as set forth in the subscription agreement. Indirect, incidental, consequential, special, exemplary, and punitive damages are excluded except as required by law.

12. Indemnification

• Customer indemnification: typically for Customer Content, customer use of the Services, and customer breaches
• RocketDocs indemnification: typically for third-party intellectual property claims related to the Services

13. General Provisions

• Governing law: as specified in the subscription agreement
• Entire agreement: this EULA together with the subscription agreement and Privacy Policy
• Severability, waiver, assignment, force majeure, notices, and amendments: standard provisions
• Survival: confidentiality, intellectual property, limitation of liability, and indemnification survive termination

14. Contact

Questions about this EULA should be directed to:

• Email: legal@rocketdocs.com
• Mail: RocketDocs, Inc., 2201 Main Street, Suite 1180, Dallas, Texas 75201-4351
• Phone: +1 833-973-7766

Acceptance

By using the Services, the customer acknowledges and agrees to be bound by this EULA. The customer must accept this EULA in addition to the Terms of Service and any subscription agreement.